Our Organisation

Integrated Approach

Our unique integrated approach to collecting, analysing, interpreting,
and presenting information is designed to provide management with
clear direction and implementable actions to improve competitive
advantage and business performance.

International Mystery Shopping Services has an enviable breadth and depth of
skill and expertise to bring to client projects through its internal and
seamless integration of experienced market researchers, management
consultants, and highly trained and experienced mystery shop evaluators.

Our key strengths are:

• Working with our clients to identify their customers' unique customer
  service requirements and developing performance standards aligned
  to these
• Project management and quality assurance
• Highly trained evaluators and researchers
• Thorough data analysis, interpretation, and presentation
• Application of leading-edge statistical marketing tools to provide
  clear direction & informed decision-making

We work harder to ensure the information generated through research
projects and programmes is used to influence change and improvement.


Our vision is simple, clear, and demanding:

THAT EVERY CLIENT RECOMMENDS INTERNATIONAL MYSTERY SHOPPING SERVICES

For more information: info@imss.co.uk